Customer Service Automatons
9 August 2008 – 6:47 pm
Earlier today I was a little freaked out by the customer service at one of the local oil change stations.
All of the employees had memorized long-winded scripts for greeting and dealing with the customers and they were utterly baffled by the simplest interaction (i.e. “Hi” and “No, just an oil change”).
While I can understand employers wanting their employees to be consistent and up-sell their products, however forcing them to regurgitate a canned script over basic politeness is just painful to interact with.
I’ve truly had a more human-like interaction with an automated telephone menu than I have with these employees. 
